At Marx-Med.com, we take pride in offering our clients a seamless, secure, and efficient shipping experience. As a premium supplier of cosmetics, skincare, and aesthetic beauty products, we understand that timely delivery and product integrity are essential to your business and personal needs. Our shipping policy is designed to ensure transparency, reliability, and customer satisfaction at every stage of the delivery process.

Global Shipping Coverage

We are pleased to offer worldwide express delivery to nearly every country across the globe. Please note that, in line with international regulations, we are unable to ship to embargoed or sanctioned countries.

Additionally, we do not deliver to P.O. Boxes under any circumstances. A valid physical delivery address is required for all shipments to ensure successful delivery by our express carriers.

Express Delivery with Trusted Carriers

To guarantee speed and security, all orders are shipped exclusively via trusted express courier services such as DHL, FedEx, and UPS. We do not use national postal services, as our priority is to provide our clients with premium service and reliable delivery tracking.

Our partnership with these global logistics leaders allows us to provide real-time shipment updates, minimized transit times, and careful handling throughout the shipping process.

Order Processing & Dispatch Timeline

We operate on an expedited fulfillment schedule to accommodate the time-sensitive needs of our customers.

• Orders placed early in the day are typically shipped the same day.

• All other orders are dispatched no later than the following business morning.

Our logistics team works diligently to ensure that every parcel is accurately packed, securely sealed, and released for shipment with minimal delay.

 Estimated Delivery Times

Thanks to our express-only shipping policy, delivery timelines are exceptionally fast:

• Europe: 2-3 business days

• USA/North America: 1–3 business days

• Middle East & Asia: 3 business days

• Rest of the World: Typically within 3 business days

These timeframes are estimates and may vary slightly based on destination customs clearance procedures or regional courier handling.

Tracking & Shipment Confirmation

Once your order has been processed and dispatched, you will automatically receive a shipment confirmation email containing your tracking number and a direct link to track your package in real time.

We monitor all shipments internally to proactively ensure smooth transit and prompt delivery.

Free Shipping Offers

We are pleased to offer free express shipping under the following conditions:

• Selected promotional items may include free delivery.

• All orders with a total value of $500 or more qualify for complimentary express shipping.

This applies automatically at checkout where eligible.

Lost, Delayed, or Damaged Shipments

While rare, in the event of shipment loss or excessive delay, Marx-Med.com will immediately dispatch a replacement order at our own expense.

Our logistics partners have a high success rate in on-time delivery; however, we remain committed to resolving any shipping issues quickly and professionally.

If your items arrive damaged in transit, we will replace them at no cost to you, provided we are notified within a reasonable period and proof of damage is supplied.

Return & Refund Policy for Shipping Issues

We offer a 35-day return and refund window, during which you may request a return or exchange for any product that arrives damaged, defective, or incorrect.

Our customer service team will guide you through the return process and ensure a swift resolution, including replacement or refund, as appropriate.

Need Help?

For questions regarding your shipment, tracking information, delivery status, or shipping-related concerns, please don’t hesitate to contact our support team. We’re here to help ensure your experience with Marx-Med.com is nothing short of exceptional.