Terms-Conditions-Privacy

Terms and Conditions & Privacy Policy 

Effective Date: Jan 2025

1. INTRODUCTION

Welcome to Marx-Med. These Terms and Conditions govern your use of our website and the purchase of products from MarxMed, a company specializing in aesthetic and cosmetic products. By accessing this site and using our services, you agree to comply with and be bound by these Terms and Conditions and all applicable laws and regulations.

2. COMPANY INFORMATION

Located at 75 rue de Lourmel, 75015 Paris, France. Our primary focus is wholesale and retail distribution of aesthetic products.

• RCS Paris B 912 467 016

• TVA Number: FR47912467016

• Phone: +33 7 69 69 07 07

• Email: available via Contact Us page

3. PRODUCTS AND SERVICES

We offer a range of aesthetic and cosmetic products. Product descriptions, pricing, and availability are subject to change without notice. While we strive for accuracy, MarxMed does not guarantee that product descriptions or other content on the site are error-free.

4. ORDERING AND PAYMENT

• All orders are subject to acceptance and availability.

• Payments must be made using the approved methods listed at checkout.

• We reserve the right to cancel any order due to pricing errors, stock issues, or fraudulent activity.

5. SHIPPING AND DELIVERY

We provide domestic and international shipping.

• Shipping costs and estimated delivery times are displayed at checkout.

• Orders are processed after successful payment authorization.

• Tracking information will be sent via email or SMS where applicable.

6. RETURNS AND REFUNDS

• Returns accepted within 35 days of delivery.

• Items must be unopened and in original packaging.

• Refunds are issued using the original method of payment.

• You have the right to withdraw from the purchase within 14 days under applicable EU consumer law.

7. INTELLECTUAL PROPERTY

All website content (text, graphics, logos, images, software) is the property of MarxMed or its licensors and is protected by copyright and intellectual property laws.

8. CUSTOMER RESPONSIBILITY

Customers must provide accurate and complete information when placing orders. Misuse of the website, including fraudulent transactions, may lead to account suspension and legal action.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, MarxMed is not liable for direct, indirect, incidental, or consequential damages from the use of our site or products.

10. GOVERNING LAW

These Terms are governed by the laws of the European Union and France. International users agree that any disputes shall fall under French jurisdiction.

11. MODIFICATION OF TERMS

We reserve the right to modify these Terms at any time. Any updates will be posted on this page and take effect 30 days later.

Privacy Policy

A. Company Responsibility

We are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR).

B. What Data We Collect

We may collect the following:

• Full name

• Address

• Email address

• Phone number

• IP address

• Purchase history

C. Legal Basis for Processing

We process your data based on:

• Consent (for marketing)

• Contractual necessity (for purchases)

• Legal obligations (for tax and accounting)

D. How We Use Your Data

• To fulfill your order

• To communicate updates

• To comply with legal requirements

• We do NOT sell your data to third parties

Please note: MarxMed does not collect, store, or have access to any sensitive financial information such as credit card numbers or bank account details. All payment processing is handled securely by third-party providers, and we never receive or retain this information.

E. Data Retention

• Transaction data: 6 years (legal requirement)

• Support and communication: 1 year

• Marketing data: until consent is withdrawn

F. Data Rights

Under GDPR, you have the right to:

• Access your data

• Request correction or deletion

• Withdraw consent

• File a complaint with the CNIL (France)

G. Security Measures

We use:

• SSL encryption

• Access controls

• Secure servers

H. Contact

Data Protection Officer: gdpr@marx-med.com

Requests processed within 48 hours.

SMS COMMUNICATION POLICY

A. Delivery Notifications

You may receive SMS alerts regarding:

• Shipping confirmation

• Delivery updates

• Failed delivery attempts

B. Marketing via SMS

We do not send marketing SMS.

C. Opt-Out

• SMS: Reply “STOP”

• Email: Use the unsubscribe link

D. Charges

Standard message/data rates may apply based on your mobile plan.

Contact

For any questions about these terms or your privacy rights, please contact us via the Contact page on our website.