Your cart
There are no more items in your cart
Refund | Return | Exchange Policy
Updated: 01 2025
At MarxMed, we are dedicated to serving our clients. Customer satisfaction is our top priority. This policy outlines the conditions and procedures for returns, refunds, and exchanges.
1. Return and Exchange Eligibility
- Returns and exchanges are accepted within 35 days of the delivery date.
- Products must be unused, and returned with their original packaging.
2. How to Initiate a Return or Exchange
- Contact our Customer Service department immediately upon receiving your order if you are not satisfied.
- You may contact us by phone or through our Contact Us page on the website.
- Clearly explain the issue and your intent to return or exchange the product.
3. Condition of Products
- Check all items immediately upon delivery.
- Report any concerns or damages by sending us pictures of the damage.
- Items must be returned in their original box.
4. Refund Processing
- Refunds will be issued via the same method of payment used for the purchase.
- Processing takes between 1 – 5 business days from the date we receive the returned product.
5. Non-Refundable Items
- Promo codes are not refundable and only hold monetary value during their active period.
- Expired promo codes are automatically canceled and cannot be refunded.
6. Same-Day Order Cancellations
- Orders may be canceled within 12 hours of placement.
- Contact us by phone or email to cancel.
- If the parcel has already been dispatched, the shipping fee becomes the buyer’s responsibility.
7. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item).
8. Final Notes
- In certain cases, MarxMed reserves the right to refuse returns that do not comply with our policy.
- For any questions or concerns regarding this policy, please contact our support team.