Return | Refund | Exchange policy
At MarxMed we are dedicated to serving our clients.
Customer satisfaction is our priority. We accept returns & exchanges within 10 days of the date of delivery. Your refund will be processed through the same method of payment that was used to make the purchase.
If you are not satisfied with your purchase for any reason, you may call our customer service department at the following numbers: +33954310774 (France local), or +16466657222 (International) as soon as you have received your goods and explain that you wish to return the product. You may also contact us by email through our contact us page.
We accept returns and exchanges if the product is defective, damaged, or if you received the wrong item. We accept returns and exchanges for unused/unopened products.
Upon receiving your shipment, check all items carefully and contact us immediately should you have any
concerns before opening the products and using them.
In-case of a return, Products must be returned in their original box and original condition. Refunds will be processed within 1 - 5 business days from the day we receive the returned item.
Please take into consideration that if you place an order and then reject acceptance of delivery of that parcel (from the local postal office, courier FEDEX/UPS, or by refusal to pay border control or customs fees), then the parcel shall be returned to the sender (us), and in this case the delivery fees will be the responsibility of the customer. Any border customs duties are the responsibility of the buyer.
Promo codes are not deemed as refundable items, and therefore they carry a monetary value only during their validity period. Any expired promo codes are automatically cancelled and are not refundable.
Same-day cancellation of orders: We accept cancellations. You may cancel any order you place by contacting us by phone or email. Same day cancellation should be made within 12 hours of placing the order. We will cancel the order and refund the funds, however if the parcel has already been dispatched the shipping fee will become responsibility of the buyer.