Your cart
There are no more items in your cart
Return | Refund | Exchange policy
Refund and Return Policy | Marx Med
At Marx Med, we are committed to making your shopping experience easy and trustworthy. Our Refund and Return Policy outlines everything you need to know about returns and refunds. Here are some frequently asked questions (FAQs) to guide you through the process. If you have additional questions, don’t hesitate to reach out to our customer service team.
1. What is the Return Policy at Marx Med?
Our return policy allows you to return any eligible items purchased from Marx Med within 35 days of delivery. If you’re not completely satisfied or if there’s an issue with the product, you can return it within this period for a refund or an exchange.
2. Is Return Shipping Free?
• If the error is on our end (such as a damaged product or incorrect item): We cover the return shipping costs in full.
• If returning for other reasons (such as changing your mind): Return shipping costs will be the customer’s responsibility.
For returns due to our error, we’ll arrange a pickup using one of our express shipping partners.
3. What Shipping Services Does Marx Med Use?
To ensure quick and secure delivery, we use express shipping exclusively. Our trusted carriers include:
• FedEx
• DHL
• UPS
• TNT Express
We do not use regular mail services for any deliveries or returns.
4. How Do I Start a Return with Marx Med?
To start a return, contact our customer service team with your order number and reason for the return. We’ll guide you through the next steps and, if needed, arrange a free pickup of the item.
5. What if My Order Arrived Damaged or Incorrect?
In case you receive a damaged or incorrect product, please let us know right away. We’ll handle the return shipping at no cost to you and provide a refund on the same day the return is processed.
6. When Will I Receive My Refund?
If the issue is on our end, refunds are processed the same day we receive and inspect the returned item. Refunds will be credited to the payment method you used for the original purchase. Processing times may vary depending on your payment provider.
7. Does Marx Med Offer Free Shipping?
Yes, we offer:
• Free U.S. shipping on select items.
• Free shipping on U.S. orders above a certain amount, depending on current promotions.
Visit our website to see the latest promotions for items that qualify for free shipping.
8. How Quickly Does Marx Med Dispatch Orders?
Orders are dispatched within 24 hours of payment confirmation for speedy delivery, except for backordered or special-order items, which may require additional processing time. Once shipped, you’ll receive a tracking number to follow your order.
9. How Long Does Delivery Take?
• U.S. Deliveries: Typically arrive in 1-3 business days, depending on the shipping provider chosen.
• International Deliveries: Delivery times vary, but express shipping generally ensures arrival within 3-7 business days.
10. Can International Orders Be Returned?
Yes, international orders qualify for returns under our 35-day policy. However, if the return is due to a reason other than our error (like a damaged or incorrect product), the customer is responsible for return shipping.
11. Which Products Are Not Returnable?
The following items are not eligible for returns:
• Products that have been opened or used, unless they are defective.
• Custom or special-order items, unless there is a product defect.
• Items returned beyond the 35-day period.
12. What If My Item is Backordered?
If your item is backordered or a special order, we’ll notify you with the estimated dispatch date. If there’s any additional delay, you can cancel and request a full refund for the item at any time before it’s dispatched.
If you have any questions or need assistance with our Refund and Return Policy, feel free to contact us. The team at Marx Med is ready to help!